Telecom Expense Management (TEM)
THE CURRENT SITUATION
The telecom industry has historically presented challenges to both public and private sector industries in the management of wireline carrier services and the cost associated with the services that are consumed. Clients complain about rising costs, contracts that are renewed without notice, overcharges, and high late-payment fees.
Managing services is difficult due to the complexity of phone bills and cumbersome carrier billing portals. Making requests for simple changes or trying to consolidate accounts can be a painful process and can take weeks or months to resolve.
In today’s environment, the situation has worsened due to the big phone companies like Bell, Rogers, or TELUS continuing to evolve customer service resources by replacing human interaction with chatbots, and other self-service on-line apps.
That is where we come in.
IUNGO™TEM is a Software-as-a-Service (SaaS) offering that manages the process of obtaining carrier billing information each month. Once the information is in the IUNGO™ system, clients can easily search for billing information or equipment details. Reports can be created to align with our clients’ reporting structure, thus removing the need for billing consolidation. Report automation guarantees accuracy compared to manual processes and it saves time.
Quicker analysis and the ability to identify overcharges or needed changes provides our clients with the tools to alert carriers immediately, therefore, resolving issues sooner.
Additional support services can be provided by our team that can assist with billing issues, negotiating new rates and the facilitation of new contracts or services.