Cisco Call Detail Reporting (CDR)
As an add-on option or sold separately, IUNGO’s™ Cisco call detail records (CDRs) software captures information on calls made from Cisco Unified Communications Call Manager platform. Whether the Cisco phone system is on premises or is a hybrid, IUNGO™CDR software is able to capture calling activity in almost real time.
Call (name and number), who was called (name if available, and number), the date and time the call was made, the duration of the call, and typically dozens of usage and diagnostic information elements (for example, features used and reason for call termination).
CDRs records are collected on a schedule as defined by our clients.
- Our CDR module has two dynamic dashboards. The daily and weekly snapshot. Different call types are tracked and reported as it occurs.
- Top 10 dialed extensions are identified with call volumes in addition to the total volume of calls.
- Total call duration by hour provides trunk utilization statistics.
- Individual search and trouble shooting activities is intuitive which means no special training is needed.
- Clients can create their own unique reports and schedule reports.
